Virtual Switchboard - Information on the features of
Virtual Switchboards.
Anyone setting up a small home business or joining a network marketing operation has the dilemma of how to handle
phone calls professionally. The problem is to be able to differentiate between business calls and private calls.
There are lots of telephone companies offering virtual switchboards and the best part is that they are often available free of charge.
A Virtual Switchboard is an automated system used to connect an incoming caller with an agent or staff member.
The virtual switchboard user normally has the option of controlling how incoming calls are routed via a web
interface. For example calls could be routed from the virtual switchboard to different destinations according to
certain criteria such as the time of day etc.
Interactive voice response (IVR) functionality is also a common feature with Virtual Switchboards. IVR enables
incoming callers to a Virtual Switchboard to hear prerecorded announcements. Popular announcements instruct
callers to press a number on their key pad to select which department they want to reach (for example, "press 1
for sales, 2 for accounts and 3 for support").
You can configure one phone line to forward to a group of callers, enable a paging system, hold six-way
conference calls, and run a virtual switchboard where callers can enter extensions and leave departmental
messages. None of these options are available with standard business lines. And, if you want to add a new phone
feature with a PBX system, you usually have to explain to the phone company what you want and then wait for the
technician to come out.
Some of the main features of a Virtual Switchboard :-
Control your virtual switchboard telephone number over the internet with an easy to use control panel. Make your number a
switchboard number or normal number all over the net and in seconds!
Divert calls from the virtual switchboard to land line, mobile or international locations (They system could hunt you down
on all those numbers)
Divert calls from the virtual switchboard to a Live Answering Service (a receptionist could answer the calls on your behalf
and email/sms you the message and contact details of the caller)
The fact is that it has never been easier for business and home workers to make the right impression when answering the phone.
A Virtual Switchboard is only one option.
Please come back to Virtual Switchboard.com - for updated information on the features of Virtual Switchboards.
|