Escalation Services

If you have internal systems that need 24 hour support or provide systems, software or services to your clients you could benefit from our escalation support services. We can provide a single telephone number that is answered 24 hours a day by a live operator who will escalate the call through complex call flow criteria. From first level customer service to trouble ticket and engineer call out we provide bespoke solutions to enterprise requirements.

Key Benefits:

• Sophisticated solutions for complex call escalation will guarantee your clients get an answer whatever time of day or night they call
• Online client interface for escalations and trouble ticket monitoring
• Real time rota change tool to ensure escalations follow the right path whatever the circumstances
• Bespoke databases to cover the most complicated escalation processes