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Call Us: 0 800 0 711 711
"You provide a seamless service; you are courteous, polite and professional whenever you take our calls."
Client: Bircham Dyson Bell
Service: Overflow
Bircham Dyson Bell (BDB) is one of the country's leading Top 100 law firms proving clients with a wide range of legal and public affairs services.
Dealing with a busy switchboard day to day and maintaining a professional level of service is vital. But as with all businesses unforeseen events can disrupt everything. Recently the head switchboard operator was taken ill. On a normal day an individual operator at BDB would take about 140 calls. Ordinarily as a result of her absence, the rest of the team would have been put under incredible pressure and their service levels would have deteriorated. However BDB use VirtualSwitchboard as their overflow resource and therefore no loss of service was experienced. In a usual situation a business such as BDB would have needed to hire a temp to fill the gap. The real value in using VirtualSwitchboard is the saving in the management time to train and organise a temp and more importantly complete peace of mind.
Service: Overflow
Bircham Dyson Bell (BDB) is one of the country's leading Top 100 law firms proving clients with a wide range of legal and public affairs services.
Dealing with a busy switchboard day to day and maintaining a professional level of service is vital. But as with all businesses unforeseen events can disrupt everything. Recently the head switchboard operator was taken ill. On a normal day an individual operator at BDB would take about 140 calls. Ordinarily as a result of her absence, the rest of the team would have been put under incredible pressure and their service levels would have deteriorated. However BDB use VirtualSwitchboard as their overflow resource and therefore no loss of service was experienced. In a usual situation a business such as BDB would have needed to hire a temp to fill the gap. The real value in using VirtualSwitchboard is the saving in the management time to train and organise a temp and more importantly complete peace of mind.
"Outstanding service levels and a perfect and cost effective use of modern technology."
Client: Windsor Festival
Service: Total Outsource
Windsor Festival was founded in 1969 with Yehudi Menuhin and Ian Hunter as Artistic Advisors and Laurence West as Executive Director. The event is extremely popular and has continued to attract distinguished artists from around the world.
Managing a dynamic and growing music festival in one of the world's busiest tourist destinations is a complicated business. Festival director Martin Denny decided that a total outsource of the 'First point of contact' for the festival, though risky, would allow him and his team to be both mobile and able to focus. With VirtualSwitchboard, "The impression to callers is that we are always available and in the office, but really we are out and about getting on with the organisation," says Denny. The service gave us the flexibility to get on and do what we do best, put on a fantastic festival.
Service: Total Outsource
Windsor Festival was founded in 1969 with Yehudi Menuhin and Ian Hunter as Artistic Advisors and Laurence West as Executive Director. The event is extremely popular and has continued to attract distinguished artists from around the world.
Managing a dynamic and growing music festival in one of the world's busiest tourist destinations is a complicated business. Festival director Martin Denny decided that a total outsource of the 'First point of contact' for the festival, though risky, would allow him and his team to be both mobile and able to focus. With VirtualSwitchboard, "The impression to callers is that we are always available and in the office, but really we are out and about getting on with the organisation," says Denny. The service gave us the flexibility to get on and do what we do best, put on a fantastic festival.
"You are a professional company, with the same goals as us - we are partners together."
Client: Farrer & Co
Service: Out Of Hours Answering
Farrer & Co is a successful law firm with a distinguished reputation built up over many years, based on the goodwill of numerous close client relationships, outstanding expertise in niche sectors and a careful attention to personal service and quality.
Many of their lawyers are recognised as leaders in their chosen fields. They have a long and rich tradition, dating back over 300 years, of being at the forefront of legal changes and developments.
The qualities that they seek and nurture in their lawyers are reflected in the service that they provide. The team at Virtualswitchboard fully understood how important brand is to Farrer & Co and ensured that the voice of the company was fully protected by providing an exceptional after hours answering service.
Service: Out Of Hours Answering
Farrer & Co is a successful law firm with a distinguished reputation built up over many years, based on the goodwill of numerous close client relationships, outstanding expertise in niche sectors and a careful attention to personal service and quality.
Many of their lawyers are recognised as leaders in their chosen fields. They have a long and rich tradition, dating back over 300 years, of being at the forefront of legal changes and developments.
The qualities that they seek and nurture in their lawyers are reflected in the service that they provide. The team at Virtualswitchboard fully understood how important brand is to Farrer & Co and ensured that the voice of the company was fully protected by providing an exceptional after hours answering service.
"The speed of response, accuracy of data, ability to problem solve under tight timelines has been nothing short of exceptional!"
Client: ConvaTec
Service: Customised project
For more than 30 years, ConvaTec has created innovative products and offered unique services that enhance patients' lives. Their brands in stoma care, wound therapeutics, and skin care have global recognition and continue to be formidable competitors in the global marketplace. "I just wanted to send a quick note to say how very pleased I have been with the service ConvaTec has received from ComXo over the last 2 years since I took control of the UK Care Team.
When we had our Welsh Care Centre lose all phone lines back in June, I contacted you to see ask if you could make outbound calls to all 2,000 customer who normally order from that site... and within 3 days you had spoken to them all and prevented the potential loss of approximately £15-20k of prescription orders. It was this speed of response and immediate call to action that was so brilliant. Also, your team have consistently delivered accurate data from our occasionally difficult to understand, elderly customers. You clearly recruit a high standard of agents. Our expectations have been surpassed and we would like to thank you for providing an outstanding service now and in the future."
Service: Customised project
For more than 30 years, ConvaTec has created innovative products and offered unique services that enhance patients' lives. Their brands in stoma care, wound therapeutics, and skin care have global recognition and continue to be formidable competitors in the global marketplace. "I just wanted to send a quick note to say how very pleased I have been with the service ConvaTec has received from ComXo over the last 2 years since I took control of the UK Care Team.
When we had our Welsh Care Centre lose all phone lines back in June, I contacted you to see ask if you could make outbound calls to all 2,000 customer who normally order from that site... and within 3 days you had spoken to them all and prevented the potential loss of approximately £15-20k of prescription orders. It was this speed of response and immediate call to action that was so brilliant. Also, your team have consistently delivered accurate data from our occasionally difficult to understand, elderly customers. You clearly recruit a high standard of agents. Our expectations have been surpassed and we would like to thank you for providing an outstanding service now and in the future."
