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Privacy policy

ComXo Ltd takes the privacy rights of customers and users of its websites and services very seriously and seeks to ensure the highest standards of compliance with UK Data Protection Laws and Regulations. We have an up-to-date entry on the Data Protection Register. This can be seen at www.dpr.gov.uk
This Privacy Policy is incorporated in and subject to ComXo's Website Terms of Use. This Privacy Policy explains to you how ComXo may use Your Data (as defined in 1.1 below).
By accessing or using ComXo's websites and services, or subscribing for a service or opening an account via ComXo's websites, you expressly consent to the use of Your Data in accordance with this Privacy Policy.
 
1. Your Data
1.1 "Your Data" means any information about you which is personally identifiable or otherwise relates to you, including, without limitation, your name, address, telephone number, email address, other contact details, financial details, log-in Password, personal code, comments, transactions, call requests and other information from which you can be identified and which you may disclose to us at any time.
 
2. When do We collect Your data?
2.1 We collect Your Data from you when you:
2.1.1 register with ComXo to receive the VirtualSwitchboard Service;
2.1.2 use our services (including transactions and call requests made by you);
2.1.3 make a complaint or enquiry to ComXo; or
2.1.4 otherwise disclose Your Data to ComXo at any other point.
 
3. How do We use Your Data?
3.1 We use Your Data to:
3.1.1 process any subscription or application for any services including the administration of payments, calls and accounts that you may have;
3.1.2 carry out relevant security checks including credit checks when you open an account with us;
3.1.3 to confirm and investigate any transactions or transfers of monies or credits that may occur in respect of your account and use of our services;
3.1.4 monitor, develop and improve our websites and services;
3.1.5 process and deal with any complaints or enquiries made by you;
3.1.6 monitor and investigate any suspected breach of the Website Terms of Use and/or VirtualSwitchboard Service Terms made by or otherwise relating to you or any suspected unlawful activity; and
3.1.7 to send you communications by email regarding the services that we provide to you.
 
4. Will we pass on Your Data to third parties?
4.1 We may pass Your Data to other parties as follows:
4.1.1 To our employees and agents and partners to process your applications and orders and to administer your accounts, transactions, calls and the services provided to you by us now or in the future or any correspondence entered into between you and us;
4.1.2 in some cases we may use a technical partner to conduct some processing of Your Data on our behalf, but this is always subject to strict contractual control and subject to UK Data Protection Legislation restrictions;
4.1.3 some general statistical information about visitors and users of our websites and services, sales patterns, traffic volumes and related matters may be passed on to reputable third parties but these details will not include information personally identifying you;
4.1.4 in the event that our business is sold or restructured, to the acquiring company;
4.1.5 we may disclose Your Data to the police, regulatory bodies, enforcement authorities or legal advisers in connection with any alleged criminal offence or unlawful activity or suspected breach of the Website Terms of Use or VirtualSwitchboard Service Terms by you;
4.1.6 to third parties in conjunction with carrying out credit and security checks and verifying or investigating any payments or transactions in relation to your accounts.
4.2 Other than in the circumstances outlined in paragraph 4.1 above, we will not provide Your Data to any third party without your consent or unless we are required to do so by law. Please note that we will not pass your data to third parties for marketing purposes.
 
5. Data Security and Transfers
5.1 We endeavour to take all reasonable steps to protect Your Data. All the data collected by us is stored on a secure server. The secure server software encrypts all financial information you input before it is sent to us.
5.2 We will not knowingly transfer Your Data outside of the EEA for any purpose.
 
6. Cookies
6.1 Cookies are small pieces of information stored by your browser on your computer's hard drive. We use cookies to allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our Site and services. Most web browsers automatically accept cookies, though you do not have to. We do not control the use of cookies by third parties. If you wish to disable cookies then you can do so by readjusting Your browser settings although please note that by disabling cookies you may not be able to register with or use all features of the Site.
6.2 For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.
 
7. Other links
7.1 Please be aware that we may link to other websites that may be accessed by you through the Site. We are not responsible for the data policies, content or security of these linked websites.
 
8. Contact Us
If you have any comments or queries in connection with our privacy policy, please contact us by email at info@VirtualSwitchboard.com or write to us at
ComXo Ltd
18 Horton Road
Datchet
Berkshire
SL3 9ER